Join Our Team
Homestead Haven is an Australian-owned store helping households, hobby farmers and off-grid properties become more self-sufficient, with generators, power stations, dehydrators, greenhouses and other off-grid gear. We're a small team, and we look for people who genuinely care about getting things right for customers, not just ticking boxes.
Why Work With Us
- Australian owned. You'll be working directly with the people who run the business, not a layer of management.
- Real variety. In a small team, you'll get genuine responsibility and a say in how things are done.
- A growing range. We're always adding new products across power, water, food growing and off-grid living, so there's always something new to learn.
- No scripts. We care about customers getting a real answer, not a canned response.
Current Opening: Customer Service Representative
We're looking for a Customer Service Representative to help our customers before and after they buy.
What you'll do
- Respond to customer enquiries by email and phone about orders, products and shipping
- Help customers choose the right generator, power station, dehydrator or greenhouse for their needs
- Handle returns, warranty questions and freight quotes
- Work with our suppliers to sort out issues quickly
What we're looking for
- Clear, friendly communication, written and spoken
- Patience and a genuine interest in helping people
- Comfortable learning online systems (Shopify experience is a bonus, not required)
- Able to manage a steady workload independently
How to Apply
Send your resume and a short note about yourself to info@homesteadhaven.com.au with the subject line "Customer Service Representative Application". We read every application personally and will get back to you either way.